When traveling in China, handling simple tasks like addressing hotel room issues can be a little challenging. To make your travels easier, let’s learn some simple Chinese phrases to help you solve common problems in your hotel room.

6 Chinese Phrases to Solve Hotel Room Problems

01. Ask for a Wifi Password

If you need to access the internet in your hotel room, asking for the Wi-Fi password is simple. You can say:

 

 

 

 

WiFi密码是什么?
WiFi mìmǎ shì shénme?
What is the WiFi password?

NOTE

If you’re having slow internet or connection issues with the Wi-Fi, you can use this phrase to address the problem:

Wi-Fi 很慢。
Wi-Fi hěn màn.
The Wi-Fi is very slow.

02. Fix Broken Things/Appliances

If you discover something is broken in your room, the structure “noun + 坏了 huài le” can be applied to any hotel facility that doesn’t function properly. For example:

 

 

 

电视坏了。
Diànshì huài le.
The TV is broken.

Meanwhile, the easiest way to ask the receptionist to send someone for repairs is to simply say:

你可以修一下吗？
Nǐ kěyǐ xiū yíxià ma?
Can you fix it, please?

NOTE

If something is wrong with electrical appliances, you can use “noun + 打不开 (dǎ bu kāi)” for “won’t turn on” or “noun + 关不上 (guān bu shàng)” for “won’t switch off.” Here are a few examples:

灯打不开。
Dēng dǎ bu kāi.
The lights won’t turn on.

空调关不上。
Kòngtiáo guān bu shàng.
The AC won’t turn off.

03. Request Missing Things

The word “没有 méi yǒu” means “not to have”, therefore, one can easily tell that this structure comes in handy when you need something that you can’t find in your room.

 

 

 

没有……
méi yǒu……
There is no…

EXAMPLE

For instance, sometimes hot water might not be available due to unknown reasons, and in this case, you can tell the receptionist:

我的房间没有热水。
Wǒ de fángjiān méi yǒu rè shuǐ.
There is no hot water in my room.

04. Housekeeping Requests

Whether you need extra towels, additional toiletries, or simply want your room cleaned, here are some helpful phrases to request housekeeping services in a hotel:

 

 

 

 

 

 

请打扫我的房间。
Qǐng dǎsǎo wǒ de fángjiān.
Please clean my room.

BONUS

Sometimes you may need additional items or services from housekeeping. Here’s how to ask:

可以再给我几条毛巾吗？
Kěyǐ zài gěi wǒ jǐ tiáo máojīn ma?
Can you give me a few more towels?

我需要更多的卫生纸。
Wǒ xūyào gèng duō de wèishēngzhǐ.
I need more toilet paper.

我可以要一个枕头吗？
Wǒ kěyǐ yào yí gè zhěntou ma?
Can I have a pillow?

05. Ask for a Personal Hygiene Kit

Sometimes, it’s easy to forget personal hygiene items when packing for a trip.

 

 

 

个人卫生用品
gèrén wèishēng yòngpǐn
personal hygiene products

Fortunately, many hotels can provide these essentials upon request. Here’s how to ask the reception for a personal hygiene kit in Chinese:

我忘了带个人卫生用品，请问，你们可以提供吗？
Wǒ wàngle dài gèrén wèishēng yòngpǐn, qǐng wèn nǐmen kěyǐ tígōng ma?
I forgot to bring my personal hygiene items, can you provide them, please?

06. Complain for a Noisy/Smelly Room

If you find yourself in a hotel room that’s either too noisy or has an unpleasant smell, here’s how you can describe these problems and request a solution in Chinese:

 

 

 

我的房间太吵了。
Wǒ de fángjiān tài chǎo le.
My room is too noisy.

我的房间里有奇怪的气味。
Wǒ de fángjiān lǐ yǒu qíguài de qìwèi.
There’s a strange smell in my room.

NOTE

To ask the hotel staff to solve the problem or move you to another room, you can say:

你们能处理一下这个问题吗？
Nǐmen néng chǔlǐ yíxià zhège wèntí ma?
Can you handle this issue?

我可以换一个房间吗？
Wǒ kěyǐ huàn yí gè fángjiān ma?
Can I change to another room?

Practice with Teachers

To learn more useful phrases about hotels and travel with Chinese teachers, book a free trial class with That’s Mandarin.